The most frequently asked questions

1. How to apply the Sticker correctly?

Each Friend Post Sticker is made up of two parts: the lower part made up of the image framed by a colored band is the actual Sticker to be applied on the postcard. The upper part remaining after the application of the Sticker is a coupon to be kept in case of request for information as it contains a serial number which, once communicated to us, will be used to verify whether the postcard has already reached our sorting center and is already been tried.

2. How do I find Friend Post mailboxes?

Our mailboxes for posting postcards stamped with the Friend Post sticker are located at each of our sales points. To post your postcard, simply go to the same point of sale where you purchased the sticker. Alternatively, you can check where the mailbox closest to you is located by consulting the specific "Mailboxes" section on this site by selecting the region you are in and then searching for the address closest to you.

3. Can I use another operator's mailbox?

It is strongly recommended to use Friend Post mailboxes and not those of other operators to post postcards stamped with our sticker. This recommendation is made with the aim of guaranteeing the correct and rapid completion of the entire process of collecting, processing and mailing the postcards.

4. I mailed to another operator's box, what happens now?

Incorrectly posted mail does not result in non-delivery of the same. This procedural error, however, implies an extension of the processing and delivery times of the mail which will only occur when the third-party operator returns to us the items bearing Friend Post stickers found in its collection network. The procedure for the reciprocal return of incorrect items is provided for by AGCOM regulations to protect the consumer.

5. What are the delivery times for postcards?

The indicative delivery times are respectively:
Europe: 93% delivered in 5/7 working days;
Mediterranean basin: 89% delivered in 7/9 working days;
North America: 87% delivered in 9/12 working days;
Rest of the world: 84% delivered in 10/15 working days.

Per garantire i tempi di cui sopra effettuiamo un minimo di due ritiri settimanali per ogni punto vendita. Per "tempi di resa indicativi" si intende che nel lasso di tempo indicato potrebbero esserci eventuali ritardi dovuti a festività, cause di forza maggiore non prevedibili, blocchi del servizio decisi dalle autorità competenti in materia di trasporto e che, comunque, di solito portano ad uno slittamento massimo di uno o due giorni dai tempi indicati.

6. What sticker should I use?

Friend Post markets three different types of stickers, characterized by a colored frame that identifies the shipping validity area:
BLUE: valid EXCLUSIVELY for shipments destined for Italy.

RED Sticker: valid EXCLUSIVELY for shipments to Europe.

GREEN Sticker: valid for shipments to the rest of the world. Alternatively, it is possible to affix two red stickers instead of a green one.

7. What happens if I don't stamp the mail correctly?

All mail not stamped correctly (e.g. shipping to Italy with a red sticker; shipping to Europe with a blue sticker or shipping to the rest of the world with a red sticker) is detected at our sorting center as "wrong" postage" and suspended, awaiting instructions from the sender. The customer who has doubts about having used the wrong sticker can contact our customer service and, communicating the serial number of the sticker, search for the postcard and integrate the cost to allow shipping.

8. How much do stickers cost?

The three stamps marketed by Friend Post have the following retail prices:
Blue sticker (ITALY): €1.50 VAT included (22%).
Red sticker (EUROPE): €1.50 VAT included (22%) where requested (EEC countries only).
Green sticker (REST OF THE WORLD): €2.50 VAT free.
N.B.: the prices are clearly indicated on the sticker and are the maximum prices.

9. Is it possible to track my postcard?

Since this is an ordinary and economical mail service, tracking of postcards is not provided. Each sticker is equipped with a serial number and a barcode useful for the sole purpose of verifying whether the postcard has already reached our sorting center and left for its final destination. In this regard, it is possible to communicate this number to our customer service by filling out the appropriate form.

10. My postcard hasn't arrived, what can I do?

There is a special section on our “Lost & Found” website where all the images of the postcards that cannot be sent for various reasons are uploaded, numbered and deprived of all their sensitive data: partial, missing, incorrect or unreadable address, failure to postage etc. By visiting the appropriate section, the sender who is able to locate his postcard can communicate it to our customer service who will arrange for it to be mailed.

11. What can I send?

To maintain the safety of all parties involved in the shipment of processed items and compliance with international transportation regulations, the circulation of some items is considered dangerous and in some cases prohibited.
We inform you that, as senders, you are always considered responsible for the contents of your shipments. In the event of non-compliance with the rules governing international transport, your shipments could be confiscated or destroyed, without the possibility of requesting reimbursement.
In order to avoid this inconvenience, we have attached an overview of the major products whose transport is considered dangerous or prohibited. It is not possible to send via the international postal network:
- Explosives Such as ammunition or fireworks.
- Compressed gases
- Substances such as deodorants or hairspray
- Flammable liquids
- Items such as nail polish, perfume, oil-based paint and bleach
- Flammable solids and liquids of any type
- Aggressive substances
- Corrosive substances such as liquid detergents or battery fluids
- Toxic substances
- Any type of pesticide
- Any other goods considered prohibited by (local) regulations, such as narcotic substances, counterfeit goods, but also goods subject to excise duty such as alcohol and cigarettes
- Magnets, loose lithium batteries as power banks, but also loose batteries for laptops and/or mobile phones.
More information can be consulted on the official website of the IATA (Air Transport Association), the Association that issued the provisions on dangerous or prohibited goods.